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Help For Customers

Intro page

We have partnered with bbrooks fine flowers™ to host our e-commerce webpage to provide a secure shopping environment for those who like to shop on-line.

This website will not process your credit card; Your credit card will be processed by us once the order has been transmitted to our Point of Sale System and the specifics of your order have been reviewed and can be filled according to your specifications.

If you want something that is not found on our website either call us, email us or describe what you want. Feel free to include a link in the order description if there is something you want to share with us. Should we have any problems filling your order as requested we will contact you for further instructions.

How to order from our site

There are several reasons why our commerce page is not shopping cart oriented. Foremost, we believe you are coming to us because you recognize that we do custom designs that reflect a look we think is exciting and current and that is conveyed through pictures on our site. In other words, we interpret nature and flowers into designs that reflect our aesthetic sensibility; we do not try to force flowers into a pre-counted, design by number recipe. We look for seasonally relevant flowers and those flowers we believe are freshest and most beautiful when we do our shopping. Then we use our available flowers to express what you are trying to communicate, whether it be romance or sympathy, friendship or a professional thank you. Many people think every flower shop should always have a particular color and type however if for example, white roses do not look good today we won't have them.

Secondly, the floral world is so large and varied that it is near impossible to capture all the variations that might be available on any given day. Frankly we believe it is misleading to present daily availability of an endless variety of floral types. We work within a seasonal palette. However if you do want something that we do not have in stock we can usually get it given a days notice.

Seasonal Palette

Lets use sunflowers to explain our message here: Typically we do not carry sunflowers in December nor Tulips in July. We think of sunflowers in the same breath we think summer. The fun casual expression of long hot days. Of course we can get them in the event you have a special need to send them off-season. Furthermore we totally understand that certain flowers we may consider off-season may carry a significance between you and your recipient that surpasses seasonal restrictions so we are happy to accommodate such requests if we are given a days notice and they are available from our local wholesaler.

Delivery Policy

A delivery fee will be added to each order, for each address.

U.S. orders must be received before the time stated on the order page in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Morning deliveries must be placed the day before by 4 PM in the recipient's time zone and confirmed.

International orders usually require 24-48 hour notice due to the time differences and possible transmission errors . Although we use both fax and email to alert our international associates of an incoming order, transmission errors which are out of our control can occur such that our attempted communications fail. If this happens we will contact you.

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Privacy Statement

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy

A Special Note About Children

We do not knowingly solicit data from children, nor do we knowingly market to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians

Information We Collect

If you open an account on our site, we need your contact information including your name, e-mail address, contact phone number and mailing address. We use your purchase history, contact information and other registration information to send you information and to otherwise enhance your shopping experience. If you choose to opt out of our email list, please send an email to us and put please Opt-out in the subject line.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

Our Use and Disclosure of Your Information

We may send emails to our users announcing special promotions, changes in our services or other information we believe will be of interest to our users. If you prefer not to receive email, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We do not share aggregate statistics about our sales, traffic patterns and related site information with other businesses.

We do not share customer names and addresses with other vendors.

The only exception is , we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

Safe Shopping Policy

When you shop with us your payment and personal information is conducted and communicated using Secure Sockets Layer (SSL) software. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

For further information on ways we're working to protect your personal information, please read our privacy policy.

Refund Policy

If you are dissatisfied with the quality or delivery of your floral arrangement, plant or gift for any reason, please contact us within 24 hours of receipt or delivery issue so we can organize a pick-up, refund and/or a re-delivery.